FAQ's

Why are my jobs not syncing to my tablet?
It can be frustrating when you are need to go out and complete your jobs but they are not syncing down onto your tablet. There are a few reasons why you...
Mon, 26 Jun, 2023 at 1:33 PM
Memory full, how do I clear my tablet?
The internal storage on a device will vary. To find out how much storage is available on your device, if you go in to the device settings and search for ...
Thu, 3 Aug, 2023 at 11:59 AM
What does 'Tethering' mean?
MOBILE TETHERING Tethering is when you turn your smartphone into mobile WI-FI Hotspot and share your phones 4G/5G data connection. Once you've turn...
Mon, 26 Jun, 2023 at 1:18 PM
Camera settings for iPhone
Below are two links to videos that illustrate the optimal camera settings for your iPhone iPhone Camera settings 1 iPhone camera settings 2
Tue, 9 Jul, 2024 at 12:38 PM
Local Client invoicing
Local Client invoicing Create a local client price list Go to [Finance] and [Price Lists]   [Add Price List]  Give it a name and [Save] Add your...
Fri, 9 Aug, 2024 at 5:13 PM
Kaptur Support System - How to....
1. Creating a support ticket in Kaptur Click this link How to create a support ticket? 2. How to check the status of a support ticket you have alrea...
Fri, 29 Nov, 2024 at 12:28 PM
Front of property photo screen explained - mobile App
To take a new photo or change existing, tap the camera icon to take a photo If you wish to re-take, select the taken photo and either delete with the ...
Wed, 2 Apr, 2025 at 4:23 PM
Kaptur App reduces to half screen on an iPad
If the Kaptur App reduces to half the screen size on the iPad you need to turn the iPad off and on again and this should rectify the issue
Wed, 2 Apr, 2025 at 4:37 PM
Which type of mobile device can I use to run Kaptur?
General:  iOS: Supported devices are the iPhone SE (3rd generation) and newer. Android: Devices that support Android 10 or higher: Samsung: Galaxy ...
Wed, 2 Apr, 2025 at 4:58 PM
My app is running slow – what’s going on?
This could be caused by a storage issue on the device.  Try deleting photos from the gallery and any unused applications You could also change the job ...
Thu, 3 Apr, 2025 at 10:57 AM