FAQ's

Does Kaptur need to be connected to the internet to complete a report ?
No, after the initial download your jobs work completely offline.  You can use the app all day long until such time you need to upload the jobs back to ...
Wed, 2 Apr, 2025 at 5:06 PM
Can I edit my photographs after I've created and uploaded a report?
Yes, any photo can be edited after you have uploaded your report i.e to. rotate, delete and new photo uploaded. Find the photo withing the web (eg; '...
Thu, 3 Apr, 2025 at 11:15 AM
Can I add other photos to my report after I have left the property?
Yes - you can attach a photo that is taken from any other device to any item in your report.  Upload the photo to your desktop, access the report in KMS an...
Thu, 3 Apr, 2025 at 11:03 AM
Kaptur App reduces to half screen on an iPad
If the Kaptur App reduces to half the screen size on the iPad you need to turn the iPad off and on again and this should rectify the issue.
Thu, 3 Apr, 2025 at 11:01 AM
How do I download the Kaptur App to my Tablet or phone?
The Kaptur App is available to download from 'Playstore' for Android devices and the 'App Store' on iOS devices You need to go to the re...
Wed, 2 Apr, 2025 at 4:49 PM
What is the 'Disclaimer' screen used for and how do I add a disclaimer?
You may find that when you arrive at the job the property may not be vacated by the Landlord or the Property is in the process of being cleaned etc.  Th...
Thu, 3 Apr, 2025 at 2:26 PM
Can I add photos from another device?
Yes - you can attach a photo that is taken from any other device to any item in your report.  Upload the photo to your desktop, access the report in KMS ...
Thu, 3 Apr, 2025 at 3:33 PM
How do I get a new password?
When you join, you will receive a username and a password link. You can then set up your own password to use. If you forget your password you can click ...
Thu, 3 Apr, 2025 at 3:35 PM
If I have a problem with the software how do I get support?
  A support ticket can be submitted from this website via your on-line account by clicking on ‘HELP' and 'Submit New Support Ticket'.  You ...
Thu, 3 Apr, 2025 at 3:38 PM
Syncing takes a few minutes, is this normal?
The length of time that it takes for you to Sync Kaptur to KMS can be dependant on how fast your Wi-Fi connection is. * Tip ... try not to download too ...
Thu, 3 Apr, 2025 at 3:40 PM